Refund policy

We want you to love everything you order from Mallard Lane! 🤍 If something isn’t quite right, we’re happy to help! Please read through our return and exchange policy below before sending anything back.

💕 RETURNS

Mallard Lane accepts returns for store credit or exchanges only within 14 days of delivery.

We do not offer refunds to the original form of payment.

To be eligible for a return or exchange, items must:

Be unworn, unwashed, and unused
Be free of makeup, deodorant, and other marks
Have all original tags attached
Be returned in the original condition in which they were received

Items that do not meet these requirements may be refused and sent back to the customer.

📦 HOW TO START A RETURN OR EXCHANGE

To request a return or exchange, please email shopmallardlaneboutique@gmail.com within 14 days of receiving your order.

Please include:

Your full name
Order number
Item(s) you would like to return or exchange
Reason for the return or exchange

Once your request is approved, we will provide you with instructions for sending your item(s) back.

💕 STORE CREDIT

Approved returns will be issued as Mallard Lane store credit.

Store credit will be provided after your returned item has been received and inspected. Store credit does not expire and can be used toward a future Mallard Lane purchase.

Original shipping charges are non-refundable.

🔄 EXCHANGES

We are happy to offer exchanges for a different size or eligible item, subject to availability.

If the item you would like is unavailable, you may choose to receive store credit instead.

💌 RETURN SHIPPING

Customers are responsible for return shipping costs unless the item was received damaged, defective, or the incorrect item was sent.

We recommend using a shipping method that provides tracking. Mallard Lane is not responsible for returned packages that are lost or damaged while being shipped back to us.